Lisa helped me cut through my frustration with a coworker by helping me to realize where the behavior was coming from.  The thought provoking questions allowed me to come to my own conclusions and in turn I knew how to change my response to the behavior.  I could feel the frustration starting to melt away.  Honestly it was like the light bulb went on! Lisa guided me throughout the conversation and kept me focused on the matter at hand.  It was very satisfying and productive”